Refund Policy

This Refund Policy describes how billing, account credit, and refunds work for the ResiFactory service operated by Soni's World LLC ("Soni's World", "ResiFactory", "we", "us", or "our"), a New York limited liability company doing business as ResiFactory, at resifactory.net. It applies to all purchases of proxy bandwidth (residential, mobile, and ISP proxies), dedicated servers, and any other paid feature of our service.

ResiFactory is a digital, pay-as-you-go infrastructure service. You add funds to a prepaid account balance and then draw down that balance as you use our network. The service is provisioned and delivered to you immediately, and usage is metered in real time. Because of this, our refund obligations are necessarily limited, and this policy explains exactly where those limits lie.

This Refund Policy is incorporated into and forms part of our Terms of Service, and should be read together with our Acceptable Use Policy and Privacy Policy. If there is any conflict between this policy and the Terms of Service regarding refunds, this policy controls on the subject of refunds. By adding funds to your account or purchasing any service, you acknowledge that you have read and agree to this policy.

When you add funds to your account, the amount you pay is converted into prepaid account credit (your "account balance"), denominated in US Dollars (USD). All prices, balances, and refunds are calculated and stated in USD, regardless of the currency or payment method you used to fund your account.

Your account balance is then drawn down as you consume our services:

• Proxy bandwidth is metered and billed in gigabytes (GB) of data transferred through our network. Consumption is measured by our systems, and those measurements are the authoritative record of your usage for all billing and refund purposes.
• Dedicated servers are billed per server on an hourly or monthly basis, as described at the time of purchase, and those charges are deducted from your account balance for the period the server is allocated to you.

Key characteristics of your account balance:

• Account credit does not expire and remains available for you to use until consumed, subject to the dormant-balance handling described under Account Closure, Dormant Balances, and Service Discontinuation below.
• Account credit is non-transferable. It cannot be moved to another account, sold, assigned, redeemed for cash except as expressly provided in this policy, or used as a stored-value or money-transmission instrument.
• Account credit has no value outside the ResiFactory service and does not constitute a deposit, bank account, or general-purpose financial product.
• Adding funds is a prepayment for future service, not a deposit held in trust.

Order in which credit is consumed

Your account may hold two kinds of credit: paid credit (funds you added through a card or cryptocurrency top-up) and promotional or bonus credit (free, complimentary, or goodwill credit we issue). To keep the refundable portion of your balance determinable at all times, promotional and bonus credit is always consumed first, before any paid credit. As a result, your remaining balance consists of paid credit only once all promotional and bonus credit has been used. Any refund of unused balance is calculated solely on the remaining paid portion.

Your account is accessed through Discord login, and your usage and balance are visible from your dashboard. You are responsible for monitoring your own consumption.

ResiFactory is delivered and provisioned to you immediately. When you add funds and begin using the service, you are requesting that we begin performance and supply the service to you right away, rather than waiting for any cooling-off or withdrawal period to elapse.

If you are a consumer who has a statutory right of withdrawal or cooling-off right under the laws of your jurisdiction (for example, certain consumers in the European Union or United Kingdom), then by topping up and starting to use the service you expressly consent to immediate performance and acknowledge that, to the extent the service has been performed or the credit has been consumed, your right to withdraw is lost for the performed or consumed portion. Any unused, unperformed portion remains subject to the applicable statutory right and to the unused-balance refund described below.

Nothing in this policy is intended to exclude, restrict, or modify any consumer guarantee, statutory right, or other right that applies to you and cannot lawfully be waived. Where such a right applies and cannot be waived, it prevails over any inconsistent term in this policy to the extent of the inconsistency.

Although our service is delivered instantly and is generally non-refundable once consumed, we will consider refund requests in good faith in the limited situations below. Approval of any discretionary refund is at our sole reasonable discretion, and a refund granted in one instance does not obligate us to grant refunds in any other instance.

Unused account balance

If you have unused, unconsumed paid account credit and you request a refund within fourteen (14) days of the top-up that created that credit, we will consider refunding the unused portion to you, at our discretion. We may decline or reduce such a request where the funds were used and then refilled, where there are signs of abuse of this provision, or where a chargeback, dispute, fraud review, or legal hold is pending. Promotional or bonus credit, and any credit already consumed, are excluded from this consideration (see What Is Non-Refundable below).

Duplicate or accidental charges

If you were charged more than once for the same top-up, or a charge was clearly made in error (for example, an unintended duplicate transaction), we will refund the duplicate or erroneous amount once we have verified it against our records and those of our payment processor.

Documented billing errors on our side

If our systems incorrectly metered your usage, deducted the wrong amount from your balance, or otherwise overcharged you due to an error on our side, we will correct the error and refund or credit the difference once verified. Discrepancies between your own expectations and our metered measurements are not, by themselves, billing errors; our systems' measurements are authoritative.

Service we failed to deliver

If you paid for a specific service that we suffered a sustained, total, verified failure to deliver, and we cannot remedy that failure within a reasonable time after you report it to us, we will refund or credit the portion attributable to the undelivered service. This applies to verified failures of our network or infrastructure. It does not cover the matters described under No Service-Level Guarantee below (such as temporary interruptions, maintenance, or performance fluctuation) or under What Is Non-Refundable below (such as your own configuration, or a target website blocking, banning, or rate-limiting you).

The service is provided on an as-available basis. Unless a separate written service-level agreement has been agreed with you, we do not offer or guarantee any level of uptime, availability, latency, throughput, success rate, IP-pool size, or continued access to any particular destination.

Accordingly, the following are not, by themselves, a failure to deliver and are not refundable:

• Temporary interruptions, outages, or downtime;
• Scheduled or emergency maintenance;
• Degraded performance, increased latency, or reduced throughput;
• Fluctuations in the size, composition, or performance of our IP pools; and
• Reduced effectiveness against any specific website, platform, or anti-bot system.

A refund for service we failed to deliver, as described above, is available only for a sustained, total, verified failure of paid service that we are unable to remedy within a reasonable time after you report it.

The following are not eligible for a refund under any circumstances, except where a refund is required by applicable law that cannot be lawfully waived:

• Consumed bandwidth and consumed credit. Any proxy bandwidth (GB) that has been transferred through our network, and any account credit that has already been deducted for service rendered, is non-refundable. The service has been delivered and cannot be returned.
• Change of mind after use. Once you have begun using the service or consuming credit, dissatisfaction, a change of mind, no longer needing the service, or a decision to switch providers does not entitle you to a refund of consumed amounts.
• Accounts suspended or terminated for cause. If your account is suspended or terminated for violating our Acceptable Use Policy, our Terms of Service, or applicable law, or for fraud, then credit attributable to the violating conduct and any consumed service is forfeited and non-refundable. Any remaining unconsumed balance may be held pending resolution rather than refunded. Where the termination relates to suspected illegal activity (including child sexual abuse material), fraud, money laundering, or sanctions evasion, we may withhold the entire balance pending investigation and, where required or appropriate, preserve, freeze, or remit those funds in cooperation with law enforcement rather than refund them; such balances are not refundable. Abuse reports and law-enforcement matters are handled at [email protected].
• Failures caused by your own configuration or use. Issues arising from your settings, code, integrations, choice of session or rotation parameters, targeting choices, credentials, or other matters within your control are not refundable. You are responsible for configuring and operating your use of the service correctly.
• Target-website behavior. If a website, platform, or service you access through our proxies blocks, bans, rate-limits, challenges, throttles, detects, or otherwise restricts your traffic, that outcome is inherent to using proxies against third-party systems and is not a failure of our service. You are responsible for complying with applicable law and with the terms of the websites and services you access through the proxies. We do not guarantee success against, or continued access to, any particular destination, and such outcomes are non-refundable.
• Promotional and bonus credit. Free, promotional, complimentary, or bonus credit, and credit issued as a goodwill gesture, has no cash value and is never refundable or redeemable for cash.
• Amounts subject to sanctions or legal restriction. Any amount that we are required or permitted to withhold under Sanctions, Legal Holds, and Withholding of Refunds below is not refundable except as and when the law permits.

Nothing in this section limits any non-waivable statutory rights you may have under the consumer-protection laws of your jurisdiction.

We operate from the United States and serve customers around the world, and we are subject to U.S. and other applicable laws, including economic sanctions, export-control, and anti-money-laundering (AML) laws.

Notwithstanding any other provision of this policy, we may withhold, delay, freeze, or decline any refund, and may withhold or freeze all or part of your account balance, where doing so is required or permitted by applicable law. This includes, without limitation, situations where:

• You, your payment instrument, your funds, or the intended destination of a refund is subject to U.S. (including OFAC) or other applicable sanctions, or to export-control restrictions;
• Issuing the refund would or may violate applicable sanctions, AML, export-control, or other law; or
• We are subject to a legal hold, court order, regulatory directive, or lawful request from a competent authority concerning the funds or account.

Where required by law, balances associated with a sanctioned or restricted person may be frozen and reported to the relevant authority rather than refunded, and may be released only as and when the law permits. The underlying prohibitions on sanctioned, restricted, and unlawful use are set out in our Acceptable Use Policy and Terms of Service. We will not be liable for any withholding, freezing, delay, or non-payment of a refund that is required or permitted under this section.

Where you fund your account using cryptocurrency, payment is handled by a third-party crypto payment processor, and special rules apply because cryptocurrency transactions are settled on public networks and are not reversible in the way card payments are.

• Refunds are issued as account credit. If we approve a refund relating to a top-up that was paid with cryptocurrency, that refund will be issued as account credit in USD to your ResiFactory balance. We do not perform on-chain reversals and will not send cryptocurrency back to a wallet as a refund mechanism.
• You bear price-volatility risk. The value of cryptocurrency can change significantly between the time you send payment and the time it is confirmed, converted, or refunded. Any refund or credit reflects the USD amount credited to your account at the time of the original top-up, not the current or future market value of the cryptocurrency you sent.
• You bear network and processing fees. Cryptocurrency network fees, exchange spreads, conversion costs, and processor fees are not refundable and are not within our control. The amount credited to your account is the net USD value we received after such fees, and refunds are calculated on that net amount.

If a crypto payment does not credit to your account, contact [email protected] with your transaction details and we will investigate.

If you believe there is a problem with a charge, contact us first at [email protected] or through a Discord ticket. Nearly all billing issues can be resolved quickly and directly, and doing so is faster than a payment dispute.

Filing a chargeback, payment dispute, or reversal with your card issuer, bank, or payment provider instead of contacting us is treated as a serious matter, because the underlying service is digital and is typically delivered and consumed immediately. Accordingly:

• Initiating a chargeback or dispute may result in immediate suspension of your account and access to the service while the matter is reviewed. Any balance attributable to the disputed conduct and to consumed service may be forfeited; any remaining unconsumed balance may be held pending resolution of the dispute rather than automatically forfeited, except where the conduct is fraudulent or unlawful or where retention is otherwise required by law.
• We will contest chargebacks and disputes that we believe are unauthorized, unwarranted, or fraudulent, and we will provide our payment processors with our usage records, metering data, login and access logs, and other evidence of the service delivered to you. Our records of metered consumption are authoritative for this purpose. The data we share for this purpose is handled in accordance with our Privacy Policy.
• Card refunds and disputes are processed through Stripe, our card processor, and are subject to the rules and timelines of the card networks and your issuing bank, which are outside our control.
• Unauthorized or fraudulent chargebacks, and any balance lost to us as a result, may be referred to collections and pursued through all lawful means, and we may decline to provide service to you in the future.

If a genuinely unauthorized transaction occurs on your payment method (for example, payment-method theft), notify us promptly at [email protected] so we can assist rather than dispute it. We reserve all of our rights and remedies at law and in equity in connection with chargebacks and payment disputes.

This section explains what happens to your account balance when you close your account, when an account becomes dormant, or if we discontinue the service.

Closing your account

You may close your account at any time by contacting [email protected] or opening a Discord ticket. On closure, you may request a refund of any eligible unused paid balance, which we will review in accordance with this policy, including the verification, sanctions, and legal-hold provisions above. Consumed credit, promotional or bonus credit, and amounts forfeited for cause are not refundable. Paid balance that falls outside the limited refund window described above does not expire and remains available for you to use while your account is open; if you nonetheless choose to close your account, any such balance that is not eligible for refund under this policy is not refundable to your original payment method except where required by law, and any balance remaining on a closed or dormant account is handled under the dormant-balance provisions below.

Dormant or unclaimed balances

If your account becomes dormant and a balance remains, we will handle that balance in accordance with applicable unclaimed-property (escheat) law. Where such law requires, an unclaimed balance may be reported and remitted to the relevant state authority rather than retained or refunded by us, and any claim for those funds must then be made to that authority.

If we discontinue the service

If we decide to discontinue the ResiFactory service in whole or in part, we will, where reasonably practicable, give you notice and an opportunity to use or request a refund of your eligible unused paid balance before the service ends, subject to the verification, sanctions, and legal-hold provisions of this policy.

To request a refund, contact us through either of these channels:

• Email [email protected]; or
• Open a support ticket through Discord.

To help us review your request quickly, please include:

• The Discord account you use to log in to ResiFactory. We identify your account by its Discord login identity (the account connected through Discord OAuth), not by a display name or username, which can be changed;
• The date and amount of the top-up or charge in question, and the payment method used (card or cryptocurrency);
• Any transaction reference, receipt, or order identifier you have (for cryptocurrency, the transaction hash is helpful);
• A clear description of the reason for your request and, where relevant, the specific service or charge affected; and
• Any supporting detail or screenshots that help us verify the issue.

We aim to acknowledge refund requests within three (3) business days and to reach a decision within a reasonable time after we have the information needed to review them. We may ask follow-up questions or request verification of account ownership before processing any refund, both to protect you and to prevent fraud.

Where we approve a refund, we will issue it as follows:

• Card payments. Approved refunds are returned to the original payment method through Stripe, our card processor, where this is possible. Refunds can generally only be sent back to the card or payment method originally used.
• Cryptocurrency payments. As described under Cryptocurrency Payments above, approved refunds relating to crypto top-ups are issued as account credit in USD, not as on-chain reversals.
• Where a refund to the original method is not possible (for example, an expired or closed card, or an unsupported payment route), we will issue the refund as account credit to your ResiFactory balance.

Once we initiate a refund to your original payment method, the funds typically take five (5) to ten (10) business days to appear, depending on your bank, card issuer, or payment provider; card refund timing is governed by Stripe, the card networks, and your issuer, and the exact timing is outside our control. Account credit refunds are applied to your balance promptly, usually within one (1) business day of approval. We refund only amounts actually paid and received by us, in USD, and we do not refund third-party fees (such as cryptocurrency network or processor fees) that we did not receive.

We may update this Refund Policy from time to time to reflect changes to our service, our payment methods, our business practices, or applicable law. When we make a material change, we will update the "Last updated" date below and, where appropriate, provide additional notice through the service or via Discord.

The version of this policy in effect at the time of a given top-up or purchase governs that transaction. Your continued use of the service, and any top-up or purchase made after an update takes effect, constitutes your acceptance of the updated policy. If you do not agree to a change, you should stop using the service and may request a refund of any eligible unused balance in accordance with this policy.

This policy is governed by the laws of the State of New York, United States, without regard to its conflict-of-laws rules, consistent with our Terms of Service. Any dispute relating to refunds is subject to the dispute-resolution, arbitration, and class-action-waiver provisions of our Terms of Service, except where those provisions cannot lawfully apply to you.

If you have questions about this Refund Policy, your account balance, or a specific charge, please reach out:

• Billing, general support, and refund requests: [email protected], or open a ticket through Discord.
• Privacy and data-protection requests: [email protected] (see our Privacy Policy).
• Legal notices, abuse reports, and law-enforcement requests: [email protected].

The operating entity is Soni's World LLC, a New York limited liability company doing business as ResiFactory, reachable at the addresses above and via Discord.

Last updated: June 6, 2026.